Palette Library — Support
Palette Library support covers import/export behavior, Safari extension setup, sync, and color-data workflows.
What support covers
-
Safari extension setup in iOS Settings
-
Export compatibility questions for CSS, JSON, ASE, GPL, PNG, and CSV
-
Palette import, sharing, and iCloud sync troubleshooting
-
Accessibility feature questions for contrast and simulation tools
FAQ
How do I enable the Safari extension?
Enable the extension from Settings > Apps > Safari > Extensions, then allow Palette Library to capture webpage colors into the app.
An exported palette looks different in another tool
Check the export format and the importing tool’s supported formats first. CSS and JSON are useful for code workflows; ASE is intended for compatible design tools; an image export is a visual reference. Color appearance can also vary with color management and display settings. For help, tell us the format, destination app, and the unexpected result. You do not need to send an entire design project.
Before contacting support
Include your app version, device model, operating-system version, what you tried, and any error text. A description is usually enough to start; do not send private app records, passwords, or a full backup. Keep a copy of your data before reinstalling or restoring.