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Tiny Baby — Support

Tiny Baby support is centered on installation, iCloud sync, reminders, exports, and data recovery questions.

Email support@zehaviworks.com

What support covers

  • Help with reminders, widgets, and Apple Watch behavior

  • Troubleshooting private iCloud sync and device-to-device consistency

  • Questions about exports, backups, and restore workflows

  • Clarification on privacy, permissions, and how data stays local

FAQ

Where is my data stored?

Tiny Baby stores data on your device and, if enabled, inside your private iCloud account. Zehavi Works does not run servers that receive your logs.

Which devices can use private iCloud sync?

Private iCloud sync is for devices signed into the same Apple Account. Check that iCloud is available to Tiny Baby on each device, that both devices have a network connection, and that you are viewing the same baby profile. Sync may take time; keep the device with the complete record intact while troubleshooting.

How do I hand off a record to another caregiver?

For a caregiver using a separate Apple Account, share an exported CSV, JSON, or PDF record through a method you choose. An exported file is a snapshot and will not update when new entries are logged. Do not change or share Apple Account credentials to arrange a handoff. Check the export’s date range and baby profile before sharing it.

Before contacting support

Include your app version, device model, operating-system version, what you tried, and any error text. A description is usually enough to start; do not send private app records, passwords, or a full backup. Keep a copy of your data before reinstalling or restoring.

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